Call us on 0113 2444499

Conditions

Product Descriptions

The description Mahogany and Yew refers to the colour finish only and doesn't indicate that the product is made entirely out of that material.

All sizes are in either feet, inches, centimetres and millimetres and are approximate measurements.

We reserve the right to alter specifications without notice.

How safe is it to give my credit card details online?

None of the customers who have shopped at Parklane Furniture have reported fraudulent use of a credit or debit card as a result of purchases made with us. The reason shopping with us is so safe is that we use Sage Pay for all online credit/debit card transactions.

Sage Pay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

 

How will you use my personal details?

Parklane Furniture has a strict policy of keeping all customer information entirely confidential. We will never pass your details on to a third party.

 

What is Parklane Furniture’s delivery policy?

The prices shown on our Website include VAT but may be subject to a home delivery charge. We only use our own transport or dedicated furniture carriers who have experience of transporting such items. Home delivery charge is generally free to most of the UK if you spend over £200 delivery although some areas of the UK may be subject to a charge.

Do Parklane Furniture ship overseas ?

Yes we can although shipping costs will be greater than within the UK. Shipping will vary depending upon the weight of the item(s) purchased and whereabouts in the world you are. Please contact us for a quote if you are wanting us to ship overseas.

When can I expect my order?

We generally quote a delivery time of 4-6 weeks, as most items are manufactured to order. Larger items and special order items may be subject to an 8-10 week delivery time. This is generally considered the norm with virtually all UK furniture retailers. We will endeavour to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same time.

 

What if I'm unable to take delivery of my order when its ready?

If you are having work done in your home please be aware that building projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready we will store it for you free of charge for up to 6 months, as long as the items have been paid for in full.

 

What if my delivery contains damaged goods?

This happens infrequently, but sometimes furniture sustains minor damage during shipping or contains a manufacturer’s defect. If this occurs you must inform Parklane Furniture within 48 hours on 01132444499 or use the Contact Us page for other ways to get in touch. We will arrange for the goods to be repaired in your home if possible, alternatively we will arrange to have them returned to the manufacturer. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorised).

 

What if an ordered item is missing from the delivery ?

If this occurs you must inform Parklane Furniture within 48 hours on 01132444499 or use the Contact Us page for other ways to get in touch.



How do I contact Parklane Furniture?

Parklane Furniture can be contacted by email email by clicking here or telephone on 01132444499. Our customer service centre operates between 9.00am and 5.00pm Monday to Friday. Emails received during these hours will usually be answered within two working days.

 

What if I have a complaint?

We are determined to provide the easiest and best way to buy furniture online, and we are not satisfied unless all our customers are delighted with their purchase and their experience of shopping at Parklane Furniture. In the unlikely event that you do not enjoy your experience of shopping with us, please tell us by email or telephone us on 01132444499. We will acknowledge your complaint within one working day and will do our very best to resolve it speedily as possible. Where a complaint has not been resolved within one week, you will receive weekly updates on its progress.



What is your service/warranty policy?

All of our products have a minimum of one years warranty. We’ve put our years of experience in the furniture business to good use by selecting high quality products that should not need warranty service. However, we do understand that problems do sometimes arise. If this is the case please contact our Service Department on 01132444499 to discuss your problem and we will do our best to rectify it for you.

 

Accuracy of Content

Parklane Furniture has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise, and where applicable. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Parklane Furniture disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Parklane Furniture shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.



Damage to your Computer

Parklane Furniture makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Parklane Furniture shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.



Password/Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Parklane Furniture shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

 

Exclusions of Liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Parklane Furniture or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.



Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.



Use of this Website from outside the UK

Parklane Furniture make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.



Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.